Our Privacy Comittment

 

The www.derehamfestival.org.uk website is owned and operated by The Dereham Festival, a registered charity number 1112406.  We fully commit to safeguarding your privacy.

 

What information do we collect?

We will obtain personal information from you when you book tickets online; enquire about our activities; register with us or subscribe to receive periodical details on events, offers etc.  The information may include your name, address, phone number, email address.

 

How do we use this information?

We will use your personal information to process your bookings and to provide you with the services, products or information you have requested. If you have provided credit card details, these will only be used for the purpose of handling an individual booking and we are unable to see or store your credit card details.

 

We also analyse the personal information that you and others provide in order to obtain a better understanding of our audiences and improve the services that we have on offer now and in the future. We will never share your details with other organisations without your prior consent to this.

 

Cookies

In order to improve our services and our website we may use a device known as a cookie. Cookies are means by which information relating to your internet activity (such as whether you have visited our website before) is recorded on your computer’s hard drive and used by us to improve the services we provide to you online. If you do not wish us to use cookies when you use our website, please adjust your Internet browser settings to not accept cookies. Your computer’s help function should tell you how to do this. Please note, however, that this may result in your being unable to use some of the facilities on our website.

 

How do we protect your personal information?

While we cannot guarantee the security of the Internet, we have security measures in place to protect against the loss, misuse and alteration of the information you provide us. We only use PayPal to process payments.  Paypal are committed to handling our customer information with high standards of information security. They use computer safeguards such as firewalls and data encryption, they enforce physical access controls to their buildings and files, and they only authorise access to personal information to those employees who require it to fulfil their job responsibilities. Please note that we do not use secure server software where you sign up for our email newsletter service via our website as you are not required to input any credit card details.

 

Third Party sites

We are not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.

 

Changes

Please help us to keep your information up to date by emailing us at   If your personal information changes or if you wish to correct it. We will endeavour to correct, update or delete information you have provided to us as quickly as possible.